The basic cameras do an excellent job of capturing footage in and around your home, and the more expensive Nest IQ indoor and outdoor cameras come with even more bells and whistles like facial recognition. Nest security cameras are a smart choice for home security. When Google rolled out its Nest cameras back in 2015, the cameras offered quality security solutions that have become part of the company’s smart home automation tools. If you still need help, please get in touch with us using the in app-feedback button or email us here.Sleek cameras with crisp audio and video are a nice addition to your home surveillance plan.

This will reduce the chances of experiencing a bug in either the firmware or the app which may have been fixed by an update. We always advise making sure that your camera is running on the latest firmware and on the latest version of the app. You'll then need to delete the camera from the app and re add it. If they are the same number, please make your RTSP port 10 less than your HTTP port. You can check your camera's HTTP ports and RTSP ports on your camera's web interface. HTTP and RTSP ports should not be assigned to the same number. HTTP and RTSP ports:Īnother reason why external access may not be connecting is if your camera has both HTTP and RTSP ports.

If the external IP address given by is different to the one assigned in the app, please change the external IP address assigned in the app to match that given. Please check it against the the one stated on. You can find this under Manage Camera > Network. This is nothing to worry about and can be easily fixed.įirstly, go into the OWLR app and note down the external IP and port number for your camera. If you were previously able to connect to your camera externally, but can no longer do so, your Internet Service Provider may have changed your external IP address or it may have expired. We have information on how to set up UPnP here and on how to set up Port Forwarding here.Įxternal access has stopped working for me: If you have never been able to access your camera remotely, please check that you have UPnP and Port forwarding setup. There are several reasons why you may not be able to connect to your camera externally.

Cam at work